The right to discontinue or cancel the contract shall apply within 15 calendar days as of the latter’s effective date. Returns can be requested by sending an email to email@example.com. Information about the order may be requested to ensure that the return is justified. Once the return has been requested, the “User” has two options:
1. “ESADE SHOP” will designate a courier to pick up the product in question at the address stipulated by the “User” so long as said location is within the same country as the one in which the original order was placed.
2. The “User” will be in charge of safely sending the product in question to the address stipulated by “ESADE SHOP”.
Damaged or defective products
If the product the “User” receives is damaged, he/she can send an email to firstname.lastname@example.org or fill in the corresponding form on the website.
If the product is defective, ESADE SHOP will substitute said product so long as it has not been used or if the “User” is not responsible for the defects in question. The “User” shall not be charged for this substitution, and the latter shall transpire as quickly as possible.